Customer Service currently has limited services and is unable to take phone orders or process customer sales receipts. All orders must be placed online.
eSpring™ WATER PURIFIER HELP DESK
On this page you can register your device, as well as find warranty information, how-to videos, device maintenance, repair help and more for your eSpring™ UV Water Purifier. Plus, contact our dedicated support team for further assistance.
Registering your eSpring™ UV Water Purifier makes it fast and easy to order a replacement part such as a cartridge, or to report any service problem, make a warranty claim, etc. Amway will never release your information to third-party vendors, but we may update you periodically about new advances in our water purification products.
The limited warranty on the eSpring™ UV Water Purifier is 3 full years.
To register your unit, fill out the card that came with the unit or contact our customer service team.
Replacing Your Filter Cartridge
To maintain your water quality, the filter cartridge of your eSpring™ Water Purifier must be replaced once a year or every 1,320 gallons, whichever comes first.* If your water contains large amounts of particulates, you may need to change the filter cartridge more often to maintain an acceptable flow rate.
*Actual filter life depends on water quality and usage.
Water Purifier Cartridge Replacement
The eSpring™ UV Water Purifier features a Replace Cartridge indicator that looks like a gas gauge to show the remaining UV filter life.
Early Warning: Time to Order Replacement
When 90% of the rated life of your UV filter is remaining (based on time or the amount of water that has flowed through the system), the last bar on the Replace Cartridge gauge will flash, and your device will beep once when in use. This is to remind you to order a new UV filter.
Second Warning: Time to Replace Cartridge
At 100% of the rated life of your UV filter, the cup icon will turn from blue to red, the cartridge icon will flash, the lights on the Replace Cartridge gauge will disappear, and your device will beep every two seconds when in use. This tells you it’s time to replace the UV filter. If you ordered a new filter when the Early Warning went off, you will have a new one ready to go. This sophisticated monitoring system makes sure you will never change the UV filter prematurely or wait too long and negatively affect your water quality.
Having an issue with your eSpring™ Water Treatment System?
Let’s figure out what’s going on. Our step-by-step tool helps you get your product working again.
How to determine the lamp is malfunctioning on the eSpring
How to troubleshoot no display lights on the eSpring
How to troubleshoot leaking on the eSpring
How to troubleshoot a missing magnet on the eSpring unit
How to change the filter
The eSpring™ Water Purifier and eSpring™ Carbon Water Treatment System are designed for ease of maintenance. All the main components are modular, so they can be removed easily for repair or replacement.
Please do not return your eSpring™ unit to Amway without first contacting Customer Service. The team will issue you a Return Authorization, which includes free-of-charge postage, so that your product can be processed properly.
If you suspect your eSpring™ unit is malfunctioning or requires service, please contact the Amway Customer Service team below. They will guide you through helpful steps to determine if your unit needs to be sent in for repair or replacement, and will walk you through the process if it does.
By selecting cancel, the new IBO must complete the rest of the registration process, including payment. You will not be able to return to the payment option.
The new IBO will receive an email with a link to complete the process