Orders & Returns
Product Status Definitions
· The item is currently unavailable.
· Item is available and can be added to an order.
No Longer Available (NLA)
· Item has been discontinued; stock may be available from your IBO.
Temporarily Out-of-Stock (TOS)
· Item is currently unavailable and cannot be placed on an order.
If you checked out as a Guest and do not have an account, please reference your order confirmation and shipping confirmation emails for details. You can view the order status by clicking on the link provided in the email(s) to view Tracking Numbers.
Another option is to locate your order from the Guest Order Search page. Go to Guest Order Search, fill-in your Order #, Email, Ship To Zip Code and click on the “View Order” button. If an order can be found that is associated with the entered information, you will be redirected to the Order Details page.
Can I track my order?
You will find tracking links in your Order Details page that will provide shipment details and an estimated delivery date(s) for your packages. When your order ships, a shipping confirmation email will be sent that also includes these tracking links for your convenience.
We stand behind the quality of our products and guarantee your satisfaction. If for any reason you try our products and are not completely satisfied, most may be returned within 180 days of purchase for an exchange or refund of the product price and applicable tax. (Note: 120 days for AtmosphereTM, iCookTM and eSpringTM products. Some items such as consumable food and beverage items are non-returnable unless defective upon receipt.)
This satisfaction guarantee does not apply to IBO purchases for stock or inventory.
Returning an Order
For Guest checkouts without an Amway account, follow these steps:
- Complete and print a Merchandise Return Form and include in box with items you are
- Complete and print Online Return
PLEASE NOTE: Returns must be made via Canada Post (Regular Parcel Post). If you're asked for a Canada Post ID number, please use PR430460. For items over $100, we recommend you insure the package, however you will not be reimbursed.
Where to send all returns:
All Canada Post personalized return labels will be addressed to:
Amway Canada Corporation PO Box 7780
London, Ontario N5Y 5W3
CAUTION - Aerosols, Bleaches, Perfumes, Mouthwash, and Hairspray products are subject to special return instructions. DO NOT return any of these products without first contacting Customer Service at 1-800-265-5470.
Keep your shipping records for proof of shipment in the event of loss of returned merchandise
Your personalized Canada Post return label will identify the tracking number for your return.
Please keep a copy for your records. You will also be given a receipt containing the same tracking number when you drop your parcel off at the near Canada Post outlet. Also keep it for your records. We are not liable for return merchandise that does not reach our returns facility.
You will receive an email when your return is received and processed at Amway's return center. Logged in users can view the status and details of a return in Order History.
To view the status and details of a return for an order placed as a guest, go to Guest Order Search and enter the requested information for the order.
How to return products purchased from a Partner Store or Service Individual Partner Stores handle returns and other inquiries. Amway does not provide any guarantee or warranty on Partner Store products or services. All customer service requests, including disputes, exchanges, refunds, or returns should be directed to the individual Partner Store or Service.
For further assistance, please Contact Us.
Return Status Descriptions
The return request has been submitted and we are waiting to receive the returned goods in our return processing center.
The returned goods have been marked as received in our return processing center.
The refund or replacement is being processed.
The return is complete; refund has been processed or the replacement order has been shipped.
The return has been canceled.
Whenever possible, the refund will be issued to the original method of payment.
If there is an Accounts Receivable (AR) balance (Customer owes Amway funds), the refund will be applied to the AR balance first, then any remaining amount will be sent to the original method of payment on the order.
In Dominican Republic, the full amount due for the refund is applied to the AR account.
Viewing Order Details
For orders placed as a Guest, use Guest Order Search to locate your order and review its status. The order status can be found on the Order Details page along with other details such as order date, totals, and tracking details (once your order has shipped).
Order Status options include:
- Placed:The order has been placed but not yet shipped. Changes to the order may be possible by selecting the View/Modify Order Detail option.
- Pending:The order is pending further action. Select the View/Modify Order Details option to update necessary information to complete the order.
- Processing:The order is being packaged for shipment. No changes can be made.
- Shipped:The order has shipped. No changes can be made.
- Cancelled:The order has been cancelled.
Orders with Back Orders, Advanced Orders, or Return requests will be clearly indicated.
Most of the time, products are in stock and will ship immediately when ordered. Occasionally, there may be an unanticipated high demand for a product or other delay that could cause an item to be temporarily out of stock. In these cases, the out-of-stock item will be backordered for shipment to you at a later date. Any other items on the same order will ship in the normal time frame, if they are in stock.
There are item(s) that are on backorder(s).
We cannot predict when it will ship. If it doesn’t ship within 45 days, Amway will cancel the order. You can cancel the order before 45 days at any time.
Notification of Backorder
Please refer to the email(s) you received with each transaction.
A status of Backorder will also appear in your online Order Details page when the product goes on Backorder. If you have other products included within the same order, the Backorder item and status will also appear on the packing list that you will receive with those products.
If a product is known to be on Backorder at the time you place your order, that status will appear in red on the product page and in your online Shopping Cart.
Once your Backorder item is available for shipment, it will be shipped to you via the method you chose when you placed the original order.
You will not be charged for a Backorder item until it ships. If the Backorder is canceled, you will be notified by email and will not be charged for that item.
Canceling a Backorder
If you choose to cancel a Backorder, go to Guest Order Search, fill-in your Order #, Email, Ship To Zip Code and click on the "View Order" button. If an order can be found that is associated with the entered information, you will be redirected to the Order Details page. The option to cancel will be listed under the Backorder product.
Sales Tax Information
SALES TAX EXEMPTION CERTIFICATES
Please submit your tax-exempt certificates to:
Amway Canada Corporation
Sales Tax Department
BOX 7777, London Station Main
London, ON N5Y 5V6
The Sales Tax Exemption Certificate is attached to the IBO Number or the Customer Number that appears on the certificate.
For further assistance regarding exemptions from sales tax, contact our tax office at Tax.email@example.com or 519-685-7968.
For further assistance, Contact Us.