Loading ...

Orders & Returns

Product Status Definitions

Backorder	· The item is currently unavailable. · Can be added to an order and will ship as soon as merchandise becomes available. · Expected availability dates shown are estimates and not guaranteed. · Backorders will automatically be canceled if the product is not available in 45 days. · You can cancel your order at any time prior to shipment. To cancel your item on backorder, go to Order History, locate the order and click the Cancel option next to the backordered item.
In Stock	· Item is available and can be added to an order.
No Longer Available (NLA)	· Item has been discontinued; stock may be available from your IBO. · Any suggested replacements are at the top of the NLA product page. Items will remain searchable on the site for a period of time after discontinuation.
Temporarily Out-of-Stock (TOS)	· Item is currently unavailable and cannot be placed on an order. · TOS items on a DITTO^TM order will be removed automatically before processing. · Any suggested replacements are at the top of the TOS product page. · We do not waive shipping fees due to temporarily out-of-stock items.

Order Tracking

If you checked out as a Guest and do not have an account, please reference your order confirmation and shipping confirmation emails for details. You can view the order status by clicking on the link provided in the email(s) to view Tracking Numbers.

Return Policy

We stand behind the quality of our products and guarantee your satisfaction. If for any reason you try our products and are not completely satisfied, most may be returned within 180 days of purchase for an exchange or refund of the product price and applicable tax. (Note: 120 days for Atmosphere^TM, iCook^TM and eSpring^TM products. Some items such as consumable food and beverage items are non-returnable unless defective upon receipt.)

This satisfaction guarantee does not apply to IBO purchases for stock or inventory.

Returning an Order

For Guest checkouts without an Amway account, follow these steps:

Complete and print a Merchandise Return Form and include in box with items you are returning.
Complete and print Online Return Label.

PLEASE NOTE: Returns must be made via Canada Post (Regular Parcel Post). If you’re asked for a Canada Post ID number, please use PR430460. For items over $100, we recommend you insure the package, however you will not be reimbursed.

Where to send all returns:
All Canada Post personalized return labels will be addressed to:
Amway Canada Corporation
PO Box 7780
London, Ontario N5Y 5W3

CAUTION - Aerosols, Bleaches, Perfumes, Mouthwash, and Hairspray products are subject to special return instructions. DO NOT return any of these products without first contacting Customer Service at 1-800-265-5470.

Keep your shipping records for proof of shipment in the event of loss of returned merchandise
Your personalized Canada Post return label will identify the tracking number for your return. Please keep a copy for your records. You will also be given a receipt containing the same tracking number when you drop your parcel off at the near Canada Post outlet. Also keep it for your records. We are not liable for return merchandise that does not reach our returns facility.

How to return products purchased from a Partner Store or Service
Individual Partner Stores handle returns and other inquiries. Amway does not provide any guarantee or warranty on Partner Store products or services. All customer service requests, including disputes, exchanges, refunds, or returns should be directed to the individual Partner Store or Service.

For further assistance, please Contact Us.

Return Status Descriptions

Awaiting Return	The return request has been submitted and we are waiting to receive the returned goods in our return processing center.
Received	The returned goods have been marked as received in our return processing center.
Processing	The refund or replacement is being processed.
Complete	The return is complete; refund has been processed or the replacement order has been shipped.
Canceled	The return has been canceled.

Whenever possible, the refund will be issued to the original method of payment.

If there is an Accounts Receivable (AR) balance (Customer owes Amway funds), the refund will be applied to the AR balance first, then any remaining amount will be sent to the original method of payment on the order.

In Dominican Republic, the full amount due for the refund is applied to the AR account.

Viewing Order Status

Guest accounts will not be able to view Order History for previous orders. Please refer to the email(s) you received with each transaction.

Orders with Back Orders, Advanced Orders or Return requests will be clearly indicated.

Backorder Information

Most of the time, products are in stock and will ship immediately when ordered. Occasionally, there may be an unanticipated high demand for a product or other delay that could cause an item to be temporarily out of stock. In these cases, the out-of-stock item will be backordered for shipment to you at a later date. Any other items on the same order will ship in the normal time frame, if they are in stock.

There are item(s) that are on backorder(s).

We cannot predict when it will ship. If it doesn’t ship within 45 days, Amway will cancel the order. You can cancel the order before 45 days at any time.

Notification of Backorder

Please refer to the email(s) you received with each transaction.

If a product is known to be on Backorder at the time you place your order, that status will appear in red on the product page and in your online Shopping Cart.

Shipping

Once your Backorder item is available for shipment, it will be shipped to you via the method you chose when you placed the original order.

Payment

You will not be charged for a Backorder item until it ships. If the Backorder is canceled, you will be notified by email and will not be charged for that item.

Canceling a Backorder

If you checked out as a Guest and do not have an account, please reference your order confirmation and shipping confirmation emails for details on how to cancel a Backorder.

Product Recalls

Product Recall - Perfect Empowered Drinking Water® - (Feb 2020)

For further assistance, Contact Us.