Orders & Returns
Ordering Product
Back to TopCreate a Receipt
Back to TopWhat happens when you sell to a customer from product you have on hand? To make sure you meet the 70% Rule, you can use the Create a Receipt tool to record that sale as a customer volume and provide the customer with a receipt for their purchase.
See additional help here:
How-To Guide - Create a Receipt (PDF) English | French
How-To Guide - Create a Receipt (Video) English | French
Viewing Order History
Back to TopUse Order History to review the details of your orders. You can quickly see the status, order date, totals and tracking details (once available). The most recent order is at the top of the list, and you can search past orders by order number or item number, as well as filter and sort in multiple ways.
Order Status Options include:
- Placed: The order has been placed but not yet shipped. Changes to the order may be possible by selecting the Modify Order Detail option.
- Pending: The order is pending further action. Select the Modify Order Details option to update necessary information to complete the order.
- Processing: The order is being packaged for shipment. No changes can be made.
- Shipped: The order has shipped. If you need to return an item from a shipped order, the option will appear in the Modify Order Details section.
- Cancelled: The order has been cancelled.
Orders with Back Orders, Advanced Orders or Return Requests will be clearly indicated. Click the individual order for more details.
Returning an Order
Back to TopHave an account? Log in and follow these 4 steps:
- Go to Order History from the main menu and click on the order you want to return.
- Click View Order Details and select the item or items you want to return.
- Select either the Return or Replacement option.
- Submit and follow the link to print a prepaid return label.
Don't have an account? Follow these steps:
- Complete and print a Merchandise Return Form and include in box with items you are returning.
- Complete and print Online Return Label.
Please note that the Reference Number can be your invoice number, your IBO number or your Customer ID number.
PLEASE NOTE: Returns must be made via Canada Post (Regular Parcel Post). If you’re asked for a Canada Post ID number, please use PR430460. For items over $100, we recommend you insure the package, however you will not be reimbursed.
Where to send all returns:
All Canada Post personalized return labels will be addressed to:
Amway Canada Corporation
PO Box 7780
London, Ontario N5Y 5W3
CAUTION - Aerosols, Bleaches, Perfumes, Mouthwash, and Hairspray products are subject to special return instructions. DO NOT return any of these products without first contacting Customer Service at 1-800-265-5470.
Keep your shipping records for proof of shipment in the event of loss of returned merchandise
Your personalized Canada Post return label will identify the tracking number for your return. Please keep a copy for your records. You will also be given a receipt containing the same tracking number when you drop your parcel off at the near Canada Post outlet. Also keep it for your records. We are not liable for return merchandise that does not reach our returns facility.
How to return products purchased from a Partner Store or Service
Individual Partner Stores handle returns and other inquiries. Amway does not provide any guarantee or warranty on Partner Store products or services. All customer service requests, including disputes, exchanges, refunds, or returns should be directed to the individual Partner Store or Service.
For further assistance, please Contact Us.
Backorder Information
Back to TopMost of the time, products are in stock and will ship immediately when ordered. Occasionally, there may be an unanticipated high demand for a product or other delay that could cause an item to be temporarily out of stock. In these cases, the out-of-stock item will be backordered for shipment to you at a later date. Any other items on the same order will ship in the normal time frame, if they are in stock.
There are item(s) that are on backorder(s).
We cannot predict when it will ship. If it doesn’t ship within 45 days, Amway will cancel the order. You can cancel the order before 45 days at any time.
Notification of Backorder
When an item is backordered, a status of Backorder (B/O) will appear in your online order history. If you have ordered other products on the same invoice, the Backorder item and status will also appear on the packing list you receive with the other products.
If a product is known to be on Backorder at the time you place your order, that status will appear in red on the product page and in your online Shopping Cart.
Shipping
Once your Backorder item is available for shipment, it will be shipped to you via the method you chose when you placed the original order.
Payment
You will not be charged for a Backorder item until it ships. If the Backorder is canceled, you will be notified by email and will not be charged for that item.
PV/BV
Independent Business Owners (IBOs) will receive PV/BV for a Backorder at the time the order is placed. If the Backorder is canceled, any PV/BV awarded for that item will be reversed.
Pickup Orders
Service Center Pickup Orders may not include Backorder items. If you attempt to add a Backorder item to a Pickup Order, it will automatically be removed. If you choose, you may place the Backorder item on a regularly shipped order for shipment to you when the item becomes available. Or, you may simply wait until the item is available and place a Pickup Order at that time.
DITTO™ Scheduled Orders
If you use DITTO™ scheduled ordering, you will receive a notification for any item on your DITTO™ scheduled order that is backordered at the time that order is released.
Canceling a Backorder
If you choose to cancel a Backorder, visit your Order History and open the invoice. The option to cancel will be listed under the backordered product.
Creating and Maintaining Shopping Lists
Back to TopA Shopping List lets you create a list of items at your convenience. You can add, save, or even share items until you're ready to buy.
Shopping Lists can be shared among everyone in your business. It’s a convenient way to show others your favorite products.
Shopping Lists can be created by selecting Shopping Lists from your Account Menu or by clicking Add to Shopping List from any product page.
You can create as many lists as you want.
Items in a Shopping List can easily be added to an order, a DITTO™ scheduled order, another shopping list or a receipt. Pricing for items in a list will be calculated at current price when added to an order.
Exact discounts, promotions, delivery charges, taxes and other fees will not show in the Shopping List. These will be calculated during checkout.
Tax Information
Back to TopSALES TAX EXEMPTION CERTIFICATES
A sales tax exemption certificate for individuals must be filed with Amway. Without a Sales Tax Exemption Certificate on file, you cannot place a tax-exempt order.
Please submit your tax-exempt certificates to:
Amway Canada Corporation
Sales Tax Department
BOX 7777, London Station Main
London, ON N5Y 5V6
or
Fax: 519-685-7915
or
Email: Tax.ca@amway.com
A complete listing of all tax-exempt certificates you submitted for yourself and for your customers can be found on the website in the Billing & Shipping section of My Account.
The Sales Tax Exemption Certificate is attached to the IBO Number or the Customer Number that appears on the certificate.
If you have been charged tax on an order that should be tax-exempt, the Sales Tax Adjustment Form may be downloaded from the Tax Information page in the Business Center. Complete Section 3 of the form and mail it to Amway at the address above, or fax the form to the fax number above.
For further assistance regarding exemptions from sales tax, contact our tax office at Tax.ca@amway.com or 519-685-7968.
BUSINESS TAX INFORMATION
Amway Independent Business Owners – Click here to access business tax information and resources.