Shipping & Delivery
If you checked out as a Guest and do not have an account, please reference your order confirmation and shipping confirmation emails for details. You can view the order status by clicking on the link provided in the email(s) to view Tracking Numbers.
Delivery Options and Charges
The Flat Rate program simplifies shipping by establishing costs based on service level rather than order size. The Flat Rate program includes DITTO™ scheduled orders.
Flat Rate Delivery Fee by Delivery Level:
Ground (7 days)* $14.95
Premium (2 days)** $37
Ground: Delivery within 7 business days unless otherwise specified. Not available for truck shipments. Available in all Canadian provinces and territories.
Premium: Delivery within 2 business days unless otherwise specified. Available on orders weighing 30 lbs. or less. Hazard code and other shipping restrictions may apply.
NOTE: Delivery charges are subject to change without notice. Sales tax will be applied to delivery charges according to federal and provincial sales tax laws.
An additional fee of $1.25 will be automatically added to products that weigh more than 6 lbs. This surcharge is a per unit cost.
Please note that if a customer meets the free shipping threshold offered through the AmPerks™ Customer Rewards Program, they will still be awarded free shipping but will be assessed this surcharge if their order contains any of the impacted products.
*Available in all provinces and territories. Shipments to Remote Areas: An area is deemed to be remote if deliveries cannot be made by ground year-round. Contact Customer Service (email@example.com) at 800-265-5470 to determine if an area is deemed remote. All orders for remote areas will be assessed a delivery fee of $37. There is no free shipping into remote areas. We reserve the right to refuse to ship by ground if the costs are expensive and prohibitive.
**Not available for items shipped separately from the vendor. Available on orders weighing 30 lbs. or less. Hazard code and other shipping restrictions may apply.