Shipping & Delivery

Orders can be tracked from the links provided in the shipment confirmation email that is sent when the order is shipped.

If you were logged in to your Amway account when your order was placed, you can view the order details and tracking information by logging in and going to Order History.

To view the details and tracking information for an order placed as a guest, go to Guest Order Search and fill in the requested order information.

Items shipped separately

Some items are shipped separately, with different delivery times and instructions. Check the product page for shipping information.

I only received some of the items I ordered. Where are the rest of them?

We have fulfillment centers located in California and Michigan. It's possible that items within the same order could be shipped from different fulfillment centers. Please allow the full delivery timeframe to pass as certain items may be delivered separately and at varying intervals. Shipment details can be viewed through the Guest Order Search.

The Flat Rate program simplifies shipping by establishing costs based on service level rather than order size. The Flat Rate program includes DITTO^™ scheduled orders.**

Flat Rate Delivery Fee by Delivery Level:
Ground (7 days)* $14.95
Premium (2 days)** $37

Ground: Delivery within 7 business days unless otherwise specified. Not available for truck shipments. Available in all Canadian provinces and territories.
Premium: Delivery within 2 business days unless otherwise specified. Available on orders weighing 30 lbs. or less. Hazard code and other shipping restrictions may apply.

NOTE: Delivery charges are subject to change without notice. Sales tax will be applied to delivery charges according to federal and provincial sales tax laws.

An additional fee of $2.00 will be automatically added to products that weigh 6-10 lbs. For products that weigh over 10 lbs., an additional fee of $13.00 will be automatically added.

Please note that if a customer meets the free shipping threshold offered through the AmPerks Customer Rewards Program, they will still be awarded free shipping but will be assessed for this surcharge if their order contains any of the impacted products.

^{*Available in all provinces and territories. Shipments to Remote Areas: An area is deemed to be remote if deliveries cannot be made by ground year-round. Contact Customer Service (customer.service.ca@amway.com) at 800-265-5470 to determine if an area is deemed remote. All orders for remote areas will be assessed with a delivery fee of $37. There is no free shipping into remote areas. We reserve the right to refuse to ship by ground if the costs are expensive and prohibitive.}

^{**Not available for items shipped separately from the vendor or DITTO™. Available on orders weighing 30 lbs. or less. Hazard code and other shipping restrictions may apply.}