Orders & Returns
Viewing Order History
Use Order History to review the details of your orders. You can quickly see the status, order date, totals and tracking details (once available). The most recent order is at the top of the list, and you can search past orders by order number or item number, as well as filter and sort in multiple ways.
Order Status Options include:
- Placed: The order has been placed but not yet shipped. Changes to the order may be possible by selecting the Modify Order Detail option.
- Pending: The order is pending further action. Select the Modify Order Details option to update necessary information to complete the order.
- Processing: The order is being packaged for shipment. No changes can be made.
- Shipped: The order has shipped. If you need to return an item from a shipped order, the option will appear in the Modify Order Details section.
- Cancelled: The order has been cancelled.
Orders with Back Orders, Advanced Orders or Return Requests will be clearly indicated. Click the individual order for more details.
Returning an Order
You can start the return process from your Order History by simply following the 4 easy steps below:
- Go to My Account > Order History and click on the order you want to return.
- Click View/Modify Order Details and select the Return or Replacement option.
- Select the items you want to return and the reason why.
- Submit and follow the link to print a prepaid return label.
Merchandise Return Form
Online Return Label
Please note that the Reference Number can be your invoice number, your IBO number or your Customer ID number.
PLEASE NOTE: Returns must be made via Canada Post (Regular Parcel Post). If you’re asked for a Canada Post ID number, please use PR430460. For items over $100, we recommend you insure the package, however you will not be reimbursed.
Where to send all returns:
All Canada Post personalized return labels will be addressed to:
Amway Canada Corporation
PO Box 7780
London, Ontario N5Y 5W3
CAUTION - Aerosols, Bleaches, Perfumes, Mouthwash, and Hairspray products are subject to special return instructions. DO NOT return any of these products without first contacting Customer Service at 1-800-265-5470.
Keep your shipping records for proof of shipment in the event of loss of returned merchandise
Your personalized Canada Post return label will identify the tracking number for your return. Please keep a copy for your records. You will also be given a receipt containing the same tracking number when you drop your parcel off at the near Canada Post outlet. Also keep it for your records. We are not liable for return merchandise that does not reach our returns facility.
How to return products purchased from a Partner Store or Service
Individual Partner Stores handle returns and other inquiries. Amway does not provide any guarantee or warranty on Partner Store products or services. All customer service requests, including disputes, exchanges, refunds, or returns should be directed to the individual Partner Store or Service.
For further assistance, please Contact Us.
Most of the time, products are in stock and will ship immediately when ordered. Occasionally, there may be an unanticipated high demand for a product or other delay that could cause an item to be temporarily out of stock. In these cases, the out-of-stock item will be backordered for shipment to you at a later date. Any other items on the same order will ship in the normal time frame, if they are in stock.
Notification of Backorder
When an item is backordered, a status of Backorder (B/O) will appear in your online order history. If you have ordered other products on the same invoice, the Backorder item and status will also appear on the packing list you receive with the other products.
If a product is known to be on Backorder at the time you place your order, that status will appear in red on the product page and in your online Shopping Cart.
Once your Backorder item is available for shipment, it will be shipped to you via the method you chose when you placed the original order.
You will not be charged for a Backorder item until it ships. If the Backorder is canceled, you will be notified by email and will not be charged for that item.
Independent Business Owners (IBOs) will receive PV/BV for a Backorder at the time the order is placed. If the Backorder is canceled, any PV/BV awarded for that item will be reversed.
DITTO™ Scheduled Orders
If you use DITTO™ scheduled ordering, you will receive a notification for any item on your DITTO™ scheduled order that is backordered at the time that order is released.
Canceling a Backorder
If you choose to cancel a Backorder, visit your Order History and open the invoice. The option to cancel will be listed under the backordered product.
Creating and Maintaining Shopping Lists
A Shopping List lets you create a list of items at your convenience. You can add, save, or even share items until you're ready to buy.
Shopping Lists can be shared among everyone in your business. It’s a convenient way to show others your favorite products.
Shopping Lists can be created by selecting Shopping Lists from your Account Menu or by clicking Add to Shopping List from any product page.
You can create as many lists as you want.
Items in a Shopping List can easily be added to an order, a DITTO™ scheduled order, another shopping list or a receipt. Pricing for items in a list will be calculated at current price when added to an order.
Exact discounts, promotions, delivery charges, taxes and other fees will not show in the Shopping List. These will be calculated during checkout.
SALES TAX EXEMPTION CERTIFICATES
A sales tax exemption certificate for individuals must be filed with Amway. Without a Sales Tax Exemption Certificate on file, you cannot place a tax-exempt order.
Please submit your tax-exempt certificates to:
Amway Canada Corporation
Sales Tax Department
BOX 7777, London Station Main
London, ON N5Y 5V6
The Sales Tax Exemption Certificate is attached to the IBO Number or the Customer Number that appears on the certificate.
If you have been charged tax on an order that should be tax-exempt, the Sales Tax Adjustment Form may be downloaded from the Tax Information page in the Business Center. Complete Section 3 of the form and mail it to Amway at the address above, or fax the form to the fax number above.
For further assistance regarding exemptions from sales tax, contact our tax office at Tax.email@example.com or 519-685-7968.
BUSINESS TAX INFORMATION
Amway Independent Business Owners – Click here to access business tax information and resources.
Your online resource for Product Recalls: http://healthycanadians.gc.ca/recall-alert-rappel-avis/index-eng.php
This website links visitors to the home pages of government regulatory agencies responsible for product recalls. In addition to finding details about recalled products, visitors will gain additional safety information and may sign up for email alerts on recalled products, as they become available.
If you wish to know more about food or product recalls, you can also visit the following regulatory agencies’ websites, or you can directly contact the product manufacturer:
Public Health Agency of Canada
Canadian Food Inspection Agency
Links to other sites are provided as a service. Please note that by clicking on one of these links, you will be accessing information from that agency’s website and subject to the policies of that site.
Below is a list of active and recent manufacturer recalls. Your safety is a top priority, and we strongly urge you to follow all recommendations and instructions as provided.
RECALLS AND PRODUCT NOTICES
For further assistance, Contact Us.